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    FAQ

    ONLINE ORDERS

    WHERE DO YOU DELIVER?

    We currently deliver to limited suburbs around Melbourne 

    Has My Order Been Processed Successfully?

    Once your order has been placed on our website you will receive a confirmation email with details of your order and an order number. If you have been charged for an order but haven’t received a confirmation email, please contact us at hello@mosey.com.au 

    HOW CAN I TRACK MY ORDER?

    Once your order has been dispatched you will receive a confirmation e-mail with shipping details including an estimated delivery date, and your parcel tracking number. This e-mail will also include a link for you to keep an eye on your mosey delivery. We send your orders by Courier or Australia Post and post within 1-2 business days.

    CAN I ADD SOMETHING TO MY ORDER ONCE IT’S BEEN PLACED?

    We are happy to change or amend your order if the request is received before the order has been packed. Please call our Shop Manager at hello@mosey.com.au  You will need to pay for any price difference for the additional items. We will need to collect this payment via credit card over the phone.